Comcast Making Customer-Service Hiring Push
Comcast is apparently quite serious about improving its reputation for poor customer service.
The Philly-based multimedia giant made two big hiring announcements this week — one in Vermont, the other in Connecticut. In both cases, the hires will include customer-care representatives, customer-care supervisors and technicians — all part of a “multi-year effort to transform the customer experience and to create a culture focused on exceeding customers’ expectations.”
In Connecticut, the company is adding 200 jobs, officials announced Tuesday. Today, it said the company will add another 50 new jobs in Vermont.
“Comcast is continuing to invest in processes, tools and, most importantly, employees to ensure that our customers have the best possible experience,” said Michael Parker, senior vice president for Comcast in Connecticut and Vermont in a statement.
The new hires are just part of the company’s larger strategy for improving customer service. Comcast has also launched several Xfinity stores in the Philadelphia area, designed to emulate Apple stores and offer customers a relaxing place to chill during (hopefully) short waits for customer service.
Last April, Philly Mag’s Richard Rys documented Comcast’s efforts at transformation for the magazine.
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