Here’s How to Get Refunds for SEPTA TransPasses

SEPTA will give vouchers for TransPasses until the end of January.

The SEPTA strike is official over. Service is slowly returning to normal today, but riders have another question: What do I do with my TransPass?

Since the strike began on the first of the month, many people had already purchased monthly or weekly TransPasses for November. SEPTA has now released information on how to get refunds.

SEPTA will be offering refunds for TransPasses until January 31st, 2017. In order to get one, riders must bring their unused Weekly or Monthly TransPasses — that is, passes not punched in the validation block — to any SEPTA pass sales location. Riders whose TransPasses were punched because they were used for Regional Rail last week will not be able to get a refund.

Riders who purchased weekly TransPasses for October 31st—November 6th will be given a $20 credit voucher good for future SEPTA purchases (starting tomorrow). Riders who bought weekly TransPasses for November 7th—13th can get a $4 credit (starting November 14th). Riders who bought a Monthly TransPass for November can get a $21 credit (starting December 1st).

People who get their TransPasses through ComPass, an employer program or pre-tax benefit program must mail their TransPass to SEPTA in order to get the credit. The address is:

1234 Market Street, 9th Floor
Philadelphia PA 19107

Those who put the weekly or monthly TransPass on their SEPTA Key should call the SEPTA Key Customer Call Center at 855-567-3782. The center will have information on how to get a credit.