Comcast Offers Credits for Monday Outage

Affected customers will get back roughly $2.

Photo | Jeff Fusco

Photo | Jeff Fusco

Here’s the good news for Comcast customers affected by Monday’s nationwide service outage: You’ll be getting credit for the lost service.

The less-great news? That credit will probably add up to about two bucks.

CNNMoney reported Wednesday on Comcast’s credit plan after customers lost On Demand video as well broadcast, local and cable TV service. Most people had interruptions lasting approximately 90 minutes. Affected customers can receive a day’s worth of credit — the aforementioned $2.

“We’ll work with customers on a case-by-case basis,” a Comcast spokeswoman told the network.

There were as many as 17,000 complaints about the outage, according to reports.

In a blog post this week, the company described the problem and the remedy:

“This issue started around 10:20 am EST and lasted about 90 minutes for most people,” wrote Kevin McElearney, senior vice president of network engineering. “During this time, we also were experiencing high call volume and apologize to customers who weren’t able to reach us by phone.

“Unfortunately, we did not live up to expectations around 100 percent reliability with your TV service. We’re sorry for that, and we will be crediting customers. Just reach out to us, and let us know you were impacted, and we’ll credit you, no questions asked.”

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