Whole Foods Admits to Overcharging Customers
If Whole Foods wants to drop the “Whole Paycheck” stereotype, today’s news won’t help.
In the wake of a New York Department of Consumer Affairs investigation finding that the high-end grocery chain is overcharging customers for pre-packaged foods like nuts, berries and vegetables, the company’s co-CEOs issued an apology.
“Straight up, we made some mistakes,” said co-CEO Walter Robb, who was accompanied in the video by John Mackey, the chain’s co-founder.
The investigation found that the weight of many Whole Foods’ pre-packaged items did not match what was on the labels. The Whole Foods execs admitted as much, but said the mistakes were unintentional.
“We know they’re unintentional because the mistakes are both in the customer’s favor and sometimes not in the customer’s favor,” said Robb.
In response, Whole Foods says it’s going to increase its training in stores around the country, implement a third-party auditing system, and issue a report on their findings in 45 days.
“We want to be perfect in this area,” said Mackey. “We don’t want there ever to be any mistakes.”
The executives also announced a 100 percent guarantee on fresh-packaged items.
“If there’s a mistake that’s not in your favor,” said Mackey, “we’ll give you that item for free.”