Here’s a Handy List of Helpful Contacts for Winter Storm Stella

You might want to bookmark some of these for future reference.

Winter Storm Stella is here, and it’s shaping up to be a little more substantial than the flurry-storm duds we’ve experienced so far this winter – even if we didn’t wake up to 12 inches of snow this morning.

It’s still nasty outside, and the wind, sleet and ice are already causing frustration for commuters – and they could lead to power outages as well.

With that in mind, here’s a list of important numbers and links you might want to turn to, including utility resources, transportation agencies and more.



PECO officials say that more than 3,000 employees and contractors are prepared to respond to possible outages during the storm – but outages are possible.

The PECO outage map is updated frequently. If you experience a power outage, call 1800-841-4141 or report it at For tips in the storm, visit

For outage notifications, visit

Philadelphia Water Department

In the case of a water emergency, you can call 215-685-6300 – 24 hours a day. You can also follow the Water Department on Twitter at @PhillyH2O.

Philadelphia Gas Works

You can reach PGW at 215-235-1000 or contact the organization on Twitter via @MyPGW.

The 24-hour emergency hotline (if you smell gas or experience a gas-related emergency) is 215-235-1212.


Check out PSE&G’s outage map. To report an outage, call 1-800-436-7734 or visit the website.

PPL Electric Suppliers

For 24-hour customer service, call 1-800-342-5775.



The best ways to check train schedules and changes is by visiting System Status or TrainView.

SEPTA also offers a list of Twitter feeds that apply to specific bus, subway, trolley and Regional Rail routes. You can receive general SEPTA updates on Twitter @SEPTA_social and visit SEPTA’s website for safety tips.


For real-time information on highways, visit For info on New Jersey highways, visit You can also follow the Pennsylvania Department of Transportation on Twitter at @PennDOTNews.


Follow PATCO on Twitter at @RidePATCO or visit the organization’s website for updates.

Philadelphia Streets Department

The Streets Department offers a map of snow emergency routes – so you check where you are and aren’t permitted to park. Alerts and updates are available on its website or Twitter at @PhilaStreets.

Philadelphia Parking Authority

To check whether or not the PPA will ticket during a snowstorm (and to find locations of discounted parking lots during storms), visit the organization’s website.

PHL Airport

Check PHL’s website for delay, cancellation and travel alert info. Follow PHL on Twitter at @PHLAirport. Detailed information is available on

Other helpful links:

Philadelphia has declared a snow emergency – to sign up for email or text alerts, visit

For weather updates, visit the website for the National Weather Service’s Mount Holly office. You can also follow updates on Twitter (@NWS_MountHolly) and Facebook.

As always, call 311 or download the IOS or Android 311 mobile app if you have basic questions about city services.

Some helpful Twitter accounts:

Philly 311

Philadelphia Streets Department

Philadelphia Office of Emergency Management

Red Cross Philly

Philadelphia Police

Follow @ClaireSasko on Twitter.