Comcast: Awful Retention Call “What We Trained Him to Do”

Following last week’s embarrassing recording of a Comcast customer service rep chastising a customer for cutting the company’s service, a senior official has admitted the employee was doing “what we trained him to do.”

Consumerist has the memo to employees from Comcast COO Dave Watson.  “The agent on this call did a lot of what we trained him and paid him — and thousands of other Retention agents — to do,” Watson wrote. “He tried to save a customer, and that’s important, but the act of saving a customer must always be handled with the utmost respect.”

The full memo after the jump:

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Moody’s Lowers Pa. Debt Rating

State Capitol in Harrisburg

The state’s fiscal rating has been cut.

Nobody liked the state’s new budget: Moody’s on Monday cut Pennsylvania’s debt rating to Aa2 — citing its disapproval of gimmicks used to balance that budget, as well as the continuing long-term specter of pension obligations hanging over the state’s financial future.

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South Philly Smells Like Cat Pee, And It’s New Jersey’s Fault

Last week, the Passyunk Post wondered where the pervasive cat urine smell in South Philly was coming from. There had been numerous anecdotal reports of it for a while now, but the smell was reported too widely to be from cats (or raccoons).

The South Philadelphia readers of Albert Stumm’s site had plenty of ideas in the comments: dog parks, chemtrails, refineries, drunks urinating in the streets, meth labs, sewers and even cats after all.

We may have an answer, and the “refinery” guess in the comments pretty much nailed it: The smell is likely from a New Jersey power plant.

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I’m Pre-Gaming My 40th High School Reunion

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I spent some of this weekend trying to book a table for nine for lunch next Saturday, which turned out to be a lot more complicated than I thought. It seems a lot of places in my old hometown are only open for dinner on Saturdays. And that was a problem because my best high-school friends and I want to pre-game our high school reunion.

Well, not pre-game in the current college-student sense, as in “Get stumble-drunk before we even get to the party.” We’re not the drinkers we used to be, frankly. (And a couple of us never were drinkers at all.) But we want a chance to be able to talk and catch up without unfamiliar faces coming up to us in the dark and offering us hugs. (Note to reunion planners: You can’t read name tags in the dark.) It’s not like I never see my old high-school friends. A group of five of us have been getting together just about every year, sometimes with spouses, sometimes with moms, sometimes with kids, sometimes just by ourselves. We still get along, still make each other laugh and cry, just like we did when we were wearing hockey kilts, or “white shirts, dark skirts” for choir and band. Read more »

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