Comcast Today: Trouble With HBO GO

Comcast customers can’t stream service on PlayStation or Roku. Why not?

Now that the Netflix problem has been solved, no more streaming video controversies for Comcast, right?

Uh-oh.

The Verge reports:

Sony finally filled a major hole in its video app lineup yesterday with the introduction of HBO Go for PlayStation 3. Once installed, the app allows most cable customers to stream their favorite HBO shows and a wide selection of movies. We say most because there’s one major provider that isn’t yet on board with HBO Go for PlayStation, and that’s Comcast. Comcast subscribers are currently unable to stream any content using the app.




When we reached out to ask why Xfinity subscribers can't yet access HBO Go on its console, Sony predictably steered our inquiry to Comcast. "Please contact Comcast PR regarding its authentication policies and supported devices. We hope they will support PS3 soon," a spokesperson said. As for what Comcast had to say, a company representative told The Verge, "With every new website, device or player we authenticate, we need to work through technical integration and customer service which takes time and resources. Moving forward, we will continue to prioritize as we partner with various players."

Multichannel News adds: “ Similarly, Comcast is also blocking subs from running HBO GO on Roku devices, while DirecTV, one of the last significant holdouts, started supporting HBO GO on Roku in late January. Roku introduced HBO GO in 2011. … Comcast does allow authentication of the HBO GO app on several other platforms, including iOS, Android tablets and smartphones, the Apple TV and the Xbox 360. Comcast subs are also able to run HBO GO on the Google Chromecast.”

Nearly all those named devices that HBO GO does work on in Comcast—iOS and Android tablets and smartphones—are mobile devices, which means users aren’t necessarily giving up cable to watch HBO on tiny screens. (Apple TV is on the iOS platform, so it may get swept in with the mobile devices.) Only Xbox 360 would clearly let TV watchers “cut the cord” and get their HBO on big home flatscreens.

The entire purpose of a Roku, on the other hand, is to enable cord-cutting by delivering streaming Internet video content direct to a user’s TV. That’s it. Which places it cleanly in competition with Comcast’s cable offerings. The Playstation, though game-oriented, could function similarly. Roku has reportedly sold at least 5 million units; PlayStation 3 has sold at least 80 million units. No telling how many of those users would like to watch HBO GO, but it’s probably not an insignificant number by Comcast standards.

Other Comcastic headlines:

U.S. Rep. Chellie Pingree of Maine stepped up her efforts to block the proposed merger between Comcast and Time Warner, the nation’s two largest cable TV and Internet providers, by sending a two-page letter of protest Wednesday to the U.S. Attorney General’s office and the Federal Communications Commission. “The anti-competitive effect of such a large player in the market for both cable television and the future of a free and open Internet seems obvious, and the public interest in affordable cable prices and an Internet that is fully open to innovation requires disapproval of this deal,” Pingree wrote. (Portland Press Herald)

Comcast has wrapped up its deal to buy FreeWheel, the Web video ad-serving company. The two companies signed their paperwork yesterday, and informed employees last night. The cable giant will end up paying $360 million for the seven-year-old startup, sources said. If you throw in employee retention bonuses and other comp, the number could hit $375 million. FreeWheel helps Web companies deliver video ads, and has specialized in locking up deals with big media companies like Viacom, Fox and Comcast’s NBCUniversal. (Re/code)

• City Council will vote Thursday on legislation that could allow Comcast Corporation and Liberty Property Trust to extend the underground transit concourse from its current terminus, westward beneath 18th Street to the proposed Comcast Innovation and Technology Center at 1800 Arch Street. If approved, the pedestrian tunnel will allow the 3,000 to 4,000 employees the building is expected to house to enter the building from transit connections, including regional rail trains, trolleys, Broad Street and Market Frankford subway lines, without leaving the below-ground transit concourses centered around Suburban Station. It will also extend public access to the Suburban Station concourse. (PlanPhilly)

USA Today reports that Comcast, the largest cable operator in the United States, will run advertisements to connect users seeking medical marijuana with doctors who can prescribe it. The advertisements began running in New Jersey and in the greater Chicago markets on Monday. The Verge reports the ad will appear in Massachusetts next week, adding it is expected to be shown on Fox, CNN ESPN, Comedy Central, AMC and Discovery, as it was in New Jersey. (Boston Business Journal)

Comcast Corp.'s investment in the theme parks industry is going well, said company CFO Michael Angelakis at a March 4Morgan Stanley conference. … Angelakis did mention the success the theme park industry — including Universal Orlando Resort — has had on the company's investment earnings — which is also known as earnings before interest, taxes, depreciation and amortization, or EBITDA. "We think the parks have been under-capitalized for a number of years, so when you have [an industry asset] under $400 million EBITDA that now has blown over $1 billion, we are excited about that," he said. Universal Orlando Resort is undergoing one of those major investments now, with the expansion of the Wizarding World of Harry Potter's Diagon Alley, which is set to open this summer. (Orlando Business Journal)

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  • matthew brandley

    another reason why commycast sucks and when the new tower goes up so will everyones rates. screw you mr roberts! go suck on obamas you know what!

  • CCon99

    The thing is, using the PS3 or XBOX isn’t really “cutting the cord”, you would still have to be a Comcast/Xfinity customer and you would have to be subscribed to HBO through them to use the HBOGO app. Comcast still gets their outrageous monthly bill from that customer.

    All Comcast is doing, is just angering those customers who were already on the fence with their service.

    • bazinga

      Comcast and HBO could obviate the need for HBO Go for Xfinity/HBO customers by making all of the HBO content available on demand.

      It makes no sense that some episodes of “True Detective” start expiring in April on Xfinity on Demand but continue to be available to the same customers’ portable devices through HBO Go.

      The unavailability of older episodes is the only reason I *need* HBO Go to work on a TV-connected streaming device.

    • Antonio Monteiro

      Comcast has a special internet and hbo plan for $50 a month (no cable box or tv service). Great if you want to cut the cord. I have a Pc hooked up to a tv, with netflix, hbo go and xbmc I don’t need cable. But it would be nice to have hbo go on my ps3 in the other room.

  • Gyre54

    Comcast also won’t let me, an HBO subscriber, access HBO from the internet stream that we also have with them. For that reason I’ve convinced my wife to let me switch us to DISH, which we’ll be migrating to next week. I love DISH!

  • timezones88

    Comcast is the worst. They allow HBO GO on the XBOX 360, but you have to have an XBOX Live gold account which costs $60 a year. Yet Roku/PS3 both support HBO GO with free apps……………..aaaaaaand BLOCKED BY COMCAST.
    Shady. Greedy. Scummy. One more reason to hate that company.