Q&A: Behind the Scenes With the Hospital Point Person Who Makes Patient Stays So Much Easier
As an assistant nurse manager at Virtua Health, Jackie Fish is always on the go. Between making schedules for her staff, rounding on patients and checking in on both to make sure all’s running smoothly, Jackie understands the demands of a hectic schedule. That’s why she and her husband avoid the stress of unreliable transportation by driving Subaru vehicles (for her: an Outback, and for him: a Forester).
So while she’s busy studying for her Master’s degree and ensuring that her patients receive top-notch care, always having a dependable ride is the least of her worries.
What does a typical day consist of as an assistant nurse manager?
I am responsible for staffing the department. I do all the scheduling. I also help the staff out as needed — I am their resource person. I double triage when the triage nurse gets backed up. I help discharge patients and ask them how was their experience. I also do patient rounding in the department and in the waiting room. I ask if there is anything I can do for them.
Who or what has been most influential to you in your position?
My director Rick Cajigas has been my mentor. He was previously in my position and he helps to guide me as I learn in my new role.
What would you say is your biggest professional goal?
My biggest professional goal is to get my Master’s degree. I am very close! I hope to graduate in August.
What is the most rewarding part about your job?
Even though I am in now in management, the patients are still the most rewarding part of my job. It makes my day when I can help someone and then see them smile. Nursing should always be about the patient. I strive to provide an excellent patient experience whether directly with the patients or by assisting the nursing staff to provide quality care.
What model Subaru do you drive?
I recently purchased a 2016 Subaru Outback, which I love! I previously owned a 2010 Subaru Forester, which we kept, and my husband now drives it.
Awesome! From which dealer did you purchase your Subaru?
Both vehicles were purchased at Prestige Subaru in Turnersville, NJ.
How has your Subaru made your life easier?
I feel safe. That is very important to me. Subaru is known to make a quality vehicle but also has a reputation for having a very safe vehicle. I feel comfortable putting my family in the car knowing that if we were ever in an accident that my Subaru will protect us.
Has there been a moment where your career in healthcare and being an owner of a Subaru has intersected?
Being a nurse is one of the reasons why I purchased a Subaru. Having an all-wheel drive vehicle is essential. I have to go to work — no matter what. My Subaru will get me to work safely in snow, sleet or rain.
Subaru supports and thanks the entire medical community in the Greater Philadelphia area. Read more about their Subaru love stories. For more information about finding the right ride for you, click here.
This interview has been lightly edited for clarity.This is a paid partnership between Subaru and Philadelphia Magazine's City/Studio