Rittenhouse Hotel’s Frank Marandino Named “Concierge of the Year”

Frank Marandino, the longtime concierge at The Rittenhouse Hotel, has been named the “Concierge of the Year” by Andrew Harper’s Hideaway Report, a review of upscale hotels around the globe.

The award commentary is behind Harper’s paywall, but a description of Marandino’s accomplishments were described in a press release from the publication:

“Frank is the consummate professional who connects with everyone he meets.  He is unflappable, quick-witted and caring,” said The Rittenhouse General Manager Reg Archambault.  “This is a momentous honor for the hotel but we are not surprised, due to the volume of compliments we receive mentioning Frank by name and his impact on our guests.”

For more than a decade, Marandino has been a staple at The Rittenhouse, enhancing travelers’ Philadelphia experience.  He also represents the City as a member of Les Clefs d’Or USA, the most elite association of concierges in the U.S. – there are less than 525 members. According to the editors at Andrew Harper’s Hideaway Report, Marandino was selected because, “he greeted us as old friends” and “he personified the wonderfully warm, personal service of The Rittenhouse, where every staff member seemed determined that we should want for nothing.”

Uwishunu interview Marandino in a video last year, and you can see for yourself the panache he brings to the job.