How Do You Complain?
Cornell’s Center for Hospitality Research just released a study on how restaurant customers complain–face-to-face vs. in writing–and how restaurateurs can work to resolve the issues. They found that many customers wrote in their complaints after the fact, rather than bringing them up verbally at the time of the problem.
When things go wrong during a meal at a restaurant–bad service, long waits, a fly in your soup–do you pipe right up and tell the manager? Do you harangue the server? Do you stuff it all down inside, suffer like a martyr and eat your feelings? Do you bring it to the comments section of your favorite blog?
Do let us know.