Comcast At Bottom of Customer-Service Rankings
Stop us if you’ve heard this before.
For the second straight year, Comcast has placed dead-last among 278 companies in the annual Temkin Customer Service Ratings. The rankings are done using an online survey of 10,0000 customers in January 2015.
RTTNews.com reports: “Customer service of all the major cable companies, including Comcast, has been widely criticized for their weak service performance. Temkin’s Customer Service Ratings 2015 has backed the fact by rating Comcast at the bottom of the list for the second straight year, with Time Warner and Charter Communications also coming in the bottom five.”
Philly Mag’s Richard Rys went behind the scenes to cover how Comcast is addressing its customer service woes in an extensive profile for the magazine.