Stem by David Tutera

Review
Although this is a nice store and David Tutera is a well know and great designer, I would NOT recommend this location. I recently had an appointment with Jelena, the store's general manager to plan the floral arrangements for my wedding in Atlantic City. Jelena ended up never showing up for the appointment. i only found out about this when I called HER. She told me over the phone that she had more important things to worry about and therefore had to cancel with me. Basically, the store does do a lot of high profile arrangements and events, but I feel this is no reason to treat us "normal" folk like crap. When I then tried to call her back, she screened my call and would not answer me. I then blocked my number and she answered. When I tried to explain to her that I was upset with her for canceling my appointment, she called me "very rude". After yelling at me, she told me SHE would still do ME the favor of letting me have their services. I obviously declined. This store seemingly doesn't care about their customers unless they are someone famous. They also just try to make themselves sound good by constantly throwing out the name David Tutera. Even though Jelena canceled I still was at the store and met with a designer, she was very nice, but had NOTHING to show me. The back was a mess and there was no meeting area. My mother and I had to climb over trash and chairs to get to the small closet "office." The receptionist had no information to help me either. With the prices being slightly outrageous, I would expect better service than this store is obviously capable of. Added to the bad customer service, i never got to see any kind of samples for the wedding and the designers had no idea where to even begin with helping me plan designs. The designers work based off of some pictures they have from David's collections, not from working with each bride's personal ideas.
Posted by Angela: Feb. February 20th, 2010 at 11:48 PM