Urban Outfitters is the latest retailer to end the controversial policy of on-call scheduling — at least in New York state. Announcing the change on his website, New York Attorney General Eric T. Schneiderman said Urban has promised to provide employees with their schedules at least one week prior to the start of the workweek, rather than making some stay “on call.” Other big-name retailers like Abercrombie & Fitch, Starbucks, Gap, Victoria’s Secret and Bath & Body Works have also done away with the practice in certain parts of the country.
On-call scheduling has grown in popularity among retailers who have used new technology to help determine when stores will be flooded with customers and need more staff. But that means workers have to be on-call — making it difficult to schedule activities in their off time and forcing some to find child care or elder care with very little notice. Read more »