The Awful Comcast Customer Service Stories Keep Coming

This couldn’t come at a worse time for Comcast, but its oft-complained-about customer service is becoming a thing.

By this, we mean it’s becoming more than another on the list of everyday life gripes — moaning about Comcast like you do taxes or the weather. No, we mean it’s become part of the zeitgeist: The Internet now seems to be in an active competition to see who can come up with the worst story of bad treatment at the hands of the company’s customer-service reps.

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Comcast Helps Pay For Fancy Dinner Honoring FCC Commissioner

We are sure the following news has absolutely nothing, nothing at all to do with the fact that the Federal Communications Commission will review the proposed merger between Comcast and Time Warner, decide whether to approve that merger — and, if approved, decide what conditions to set on the merger.

But…

Comcast and Time Warner are apparently combining to spend more than $130,000 on a dinner to honor an FCC commissioner.

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No, Comcast Doesn’t Want You to Cancel Service

Comcast has apologized for last month’s embarrassing incident in which a company customer-service rep turned to high-pressure sales tactics to try to keep a customer from canceling service; execs later acknowledged the rep was doing more or less what he’d been trained to do.

The Verge offers more confirmation of that unavoidable hypothesis today by unveiling Comcast’s 20-page guidelines for “retention specialists.” The lessons learned?

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Comcast Expands Access to Internet Essentials

Comcast is lowering barriers to its “Internet Essentials” program that makes cheap web acess available to low-income families — for the first time letting families enroll even if they have a past-due balance with the company.

Although the company has touted the increasing reach of the program, it has come under criticism in recent months for barriers that kept broadband Internet service beyond the reach of many families.

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