It’s been weeks since a Comcast customer service story went viral — but don’t worry. It’s usually just a matter of time. And sure enough, a new story has emerged.
Here’s the short version: Guy works from home. Guy wants to buy a house. House doesn’t have broadband Internet service. Guy asks Comcast — the biggest local provider — if he could be hooked up at the new house. Comcast says yes. Guy buys house. Turns out Comcast doesn’t have a ready connection to the house after all. Now guy must sell the house he bought three months ago.
It’s a sad story. Consumerist reports on the plight of “Seth,” a Washington state man who has endured the above tale over the last few months: Read more »
Comcast is going to try to fix its customer-service woes the old-fashioned way: By throwing bodies at it.
The company announced Monday it is tripling the size of its “social care team” — the folks who respond to customer complaints via Facebook and Twitter — and equipping them to help solve problems quickly.
“The social care team has access to all the same advanced tools and training as our call center agents do, which means they can quickly jump in to solve problems,” Tom Karnishak, Comcast’s senior vice president for customer services, said in a blog post. “They also have a direct line to our tech teams so they can schedule appointments.”
Other news outlets said the announcement means the social care staff will increase its numbers from 20 to more than 60. Company officials indicated that a number of those new jobs would be created in Philadelphia as part of the initiative. Read more »
As a cable company, Comcast has always owned a lot of television options. But with its acquisition of NBCUniversal in 2009, it got a bunch more. By my count—i.e., Wikpedia’s list—Comcast has 18 different national channels that broadcast in English: NBC, Cozi TV (on channel 10.2 in Philly) and 16 cable networks.
With such a wide-ranging selection of programming, I figured I’d simplify your morning television watching for you. I included NBCUniversal’s two joint ventures—Esquire Network and TVOne—but didn’t include Comcast SportsNet or other regional networks. As such, here are all 18 Comcast morning show offerings, ranked. For purposes of morning shows, I looked at the hours from 6ish to 9ish from Monday to Friday, with some leeway on either side. (For example, if the show continues on into a drunken fourth hour for some reason.) Read more »
Original rendering via Comcast, Annotations by Dan McQuade
Remember that multi-story slide in the original renderings of Comcast’s second tower of tech Utopia, the Comcast Innovation and Technology Center? Sure you do! Dan McQuade told you all about it last January:
Now here’s where the building gets cool. First off, there is a slide. A slide! Why doesn’t every atrium-type room have slides? (Or at least fireman poles.) Think how much time you’d save going from the third floor to the first! Norman Foster combined McDonaldland with The Gallery and created the greatest room ever.
Apparently, it was all just one big tubular dream. Read more »
Apple and Comcast are about to start competing head-to-head.
The Wall Street Journal reports this morning that Apple is planning a “Web TV” service — basically a stripped-down cable offering, delivered via the Internet — that would feature 25 channels. It’s a Comcast cable competitor that, as of now, will carry no channels actually owned by Comcast.
That means no NBC. No Bravo. No SyFy. Read more »
Starting April 6th, Comcast is launching a new daytime talk show called Breakfast on Broad, which, according to The Inquirer, will include daily discussions on sports, newsy hot topics, and weather and traffic reports.
The show will have four hosts: former Sportsradio 94WIP host Rob Ellis, Flyers reporter Sarah Baicker, NBC10 traffic reporter Jillian Mele and former Eagles offensive lineman Barrett Brooks. It will air on the Comcast Network weekdays from 6 to 8 am and then again on Comcast SportsNet from 11 am to 1 pm.
More from The Inquirer here.
Here’s why Apple is at the top of America’s most-loved companies and Comcast nearer the bottom: Apple is trying to make HBO available to more people — and Comcast, well, Comcast sometimes gets in the way.
News that HBO Go would be available on Apple devices almost overshadowed Monday’s formal unveiling of the Apple Watch. “For years we’ve been praying for HBO to shrug off the cable companies and let us binge on Game of Thrones, and now that they’ve come through, it’s time to put up (our money) or shut up (and keep using our parents’ logins),” GQ said in reaction.
Comcast, meanwhile, has lately been buried under a chorus of complaints that it won’t let its customers stream HBO Go to another device — the PS4 gaming module.
“HBO Go is finally available for Playstation 4 users, huzzah! Unless you have Comcast. Then you’re shit out of luck, because the cable giant isn’t supporting it,” Gizmodo reported last week. Read more »
Does Comcast have its eye on Netflix?
Hard to believe, considering how the companies have feuded in the last year. Netflix has accused Comcast of slowing the delivery of its video into consumers homes and has actively opposed the Philadelphia cable company’s merger with Time Warner Cable.
If the merger falls through, one analyst says, Netflix represents a natural next acquisition target for Kabletown.
“With Netflix now at a $30 billion market cap with most of its profits reinvested in overseas expansion, acquiring Netflix would be massively dilutive to Comcast shareholders. However, Netflix has no control shareholders and we have to imagine the board would listen to a truly compelling offer from Comcast,” writes Rich Greenfield at BTIG Research. “Tech is hard and traditional media companies are simply not offering best-in-class apps across an array of devices. With consumers increasingly interested in ad-free streaming, Netflix could provide Comcast with an incredible team and platform to learn from, which could accelerate Comcast’s virtual MVPD efforts. Not to mention, Comcast could further the reach of Netflix domestically by integrating the service into its set-top boxes.” Read more »
Photo courtesy of Demand Progress, Fight for the Future and Free Press
Look! Up in the sky! It’s a bird, it’s a plane — no, wait, it’s … Grumpy Cat?
Yes, last Friday Philadelphians could see Grumpy Cat in the sky. It was part of a stunt pulled by three groups: Demand Progress, Fight for the Future and Free Press. They were all celebrating the FCC’s ruling the day before that reclassified the Internet as a utility — a victory for those in favor of net neutrality.
The plane was actually supposed to fly on Thursday, the day of the ruling, but bad weather prevented it from going up until the following day. “It was a good opportunity to take a literal victory lap,” Demand Progress Director of Operations Mark Stanley says. “When you mess with the Internet, the Internet’s going to fight back and going to win.” Read more »