Have Any Complaints About Comcast?

Do you have complaints about Comcast? Seems like a rhetorical question, right? Practically everyone in this city has a Comcast horror story. Now the city is asking to hear those stories from residents because the Comcast contract with Philadelphia is up in 2015.

If you are one of the countless people who complains incessantly about Comcast, speak up! This is your chance, or a chance, at any rate. Be specific, clear and articulate. Post your initial comments now by clicking on the link below. Also below, a post from the Consumerist, just to show it’s not only Philadelphians who are cranky about Comcast.

· Comcast Cable Franchise Renewal [City of Phila]
· Congrats Comcast, You’re Only The Third-Worst Company In America This Year [The Consumerist]

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  • Gary J

    I went online to see my itemized bill through Comcast. I wanted to see what I was paying for. That is NOT possible to do this online. I called. The woman on the phone was “puzzled” by my request and couldn’t figure it out either. Then I was put on hold and conveniently disconnected. I email Comcast. Here was their response:

    “I understand that you have issues with obtaining a copy of your bill online and you have issues with the customer support. I certainly know how important it is to receive the copy of the statement to review the charges on your bill and experience excellent customer support to address your concerns immediately. I will be more than willing to assist you by providing instructions on how to obtain a printed copy of the bill. Rest assured that I will direct you to the appropriate department where to request for the copy of the bill…

    …Please take note that you may also request for the copy of the bill through chat. They have the access to send you the copy of the previous bill. Please take note that you will receive the statement after 3 to 7 business days.”

    So… In order to get my itemized bill, I would have to have an email chat with this customer service rep who would give me the instructions on how to do it OR do an online chat then wait 3-7 days to get my itemized bill in the mail.

    How come I can’t just click a button online to see the bill?? They don’t WANT you to see the bill. I hate them.