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Ragas Report: The Hook-Up
Our concierge’s inside scoop on how to find or score anything
By Meg Cohen Ragas
Q: How can someone like me, who doesn’t travel much, get upgraded at hotels? —Robbin Darrow, Marlton
A: If you don’t ask, you won’t receive, so consider voicing special requests when making your reservation. Want a larger room? A better view? Say so! And discreetly throw around any professional affiliations you may have. Hotels always show higher levels of appreciation toward their valued, ongoing accounts. Or appeal to the concierge or reservations manager, key staffers who call their own shots in securing upgrades for guests. Mentioning a special occasion (“It’s our anniversary”) may help your cause. Finally, ask to be upgraded upon check-in. This touch of tenacity just could earn you the “suite” life.
—Ken Alan, corporate concierge for BPG Properties
Want to hook up? Just e-mail
your concierge question to thehookup@phillymag.com.
A: If you don’t ask, you won’t receive, so consider voicing special requests when making your reservation. Want a larger room? A better view? Say so! And discreetly throw around any professional affiliations you may have. Hotels always show higher levels of appreciation toward their valued, ongoing accounts. Or appeal to the concierge or reservations manager, key staffers who call their own shots in securing upgrades for guests. Mentioning a special occasion (“It’s our anniversary”) may help your cause. Finally, ask to be upgraded upon check-in. This touch of tenacity just could earn you the “suite” life.
—Ken Alan, corporate concierge for BPG Properties
Want to hook up? Just e-mail
your concierge question to thehookup@phillymag.com.
Originally published in Philadelphia magazine, August 2005
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