’s Commenters Are More Vile Than You Think

Why the online comments section of the city’s biggest news site is so unbelievably toxic.

Most Newspapers began rolling out online commentary in the early aughts, but by the mid-aughts, the jury was still out among the ranks of the ink-stained wretches as to whether allowing readers to comment directly on online pieces was good civics or just an invitation for crazy-ass ravings. “There was a conversation in the industry five or six years ago about whether or not comments were a good thing, and for the most part, that issue is settled. For the most part, journalists believe that comments are a good thing,” says the Poynter Institute’s McBride. “With the rise of social media, the audience expects to be able to interact with the news they consume.”

Reader commenting on has also been around since the late ’90s, but it wasn’t until 2008, following years of internal deliberations and successive regime changes, that the site went all-in and began allowing readers to talk back at the bottom of every article. “Journalism had been a one-way conversation for too long,” says one staffer. “It was a good idea to open the door and allow the public to start commenting on our work.”

Well, on paper, maybe. In practice? Not so much. There was some recognition from the get-go that there was going to have to be policing of the comments, to keep salty language out. The front door of is guarded by a word filter—like a bouncer at a fancy nightclub—that bars entry to commentary containing the obvious objectionables: curse words, racial slurs, crude pornographic euphemisms, “hundreds and hundreds of words and phrases, some of which I’d never even heard before,” in the words of one former staffer. But Philadelphians have ample talent for being shockingly offensive without the help of the F-bomb and the N-word.

“Every now and then,” says another former staffer, “we would get a call from the big bosses asking us to delete this or that offensive comment. One time we got a call from [former owner Brian] Tierney wanting to know why there was a comment up on the site that mentioned his wife by name and a reference to ‘ATM.’ We were like, ‘Okay, who’s going to tell Brian Tierney what ATM stands for?’” (Google it.)

The only way to guarantee that no offensive reader comments go up is to have human moderators monitor each and every one. averages one new comment a minute.

One option is to do what the San Francisco Chronicle, NPR, the Boston Globe and the Gannett chain have done: outsource comment moderation to companies like eModeration and ICUC, which can charge upwards of $40 an hour ($350,000 a year) for 24/7 moderation—a necessity, given that the worst comments invariably arrive in the dead of night.

Thus far, that’s a road hasn’t elected to take. Instead, it continues to rely largely on readers to flag objectionable stuff. The downside is that heinous comments can remain on the site, in full public view, for hours, days, even weeks, before disappearing. Moderating the comments on a news portal fed by two city newspapers is a bit like trying to lifeguard a hundred shark-infested pools at the same time. And as the old Pink Floyd song goes, every day the paperboy brings more.

Back in 2007,’s Web traffic—then roughly 1.5 million unique visitors per month—was less than that of NBC 10’s website; by 2009, had more than tripled its guests. From 2009 to 2010, it was rated by Nielsen to be the fastest-growing news site in the country. The volume of comments exploded as well: from a thousand a month to a staggering 50,000.

“The idea was to create a community where there could be an active and lively discourse,” says Yoni Greenbaum, who served as vice president and general manager, digital, from 2010 to 2012 at the Philadelphia Media Network, once the parent company of, the Inquirer and Daily News. “What we got instead was a cesspool.”

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  • Ms. Lu’s Twin Sista’

    They censor thoughts. That’s not good. That is un-American.

  • Joshua Speed is run by loser 20-something Know Nothings who know next to nothing about journalism. People post horrible things there because they HATE

  • Joshua Speed

    In other words, few people take seriously.

  • Marsha Goldstein

    I agree, is bad journalism, sensationalistic and immature, loser mentality all the way, and the censorship is disgusting.

  • Lester_From_Lester

    I agree with this piece.

    One time a couple months back I posted a comment under a Business story on the topic of leasing in the Inquirer about how I just gotten an awesome deal on a Love Seat at Rent A Center. I got this gorgeous white pleather piece for just $49 a month on a 60 month rental contract, I was thrilled, this thing would have cost me like $825 bucks new, and it looked perfect in my trophy room next to my life sized, #3 Dale Earnhardt “The Intimidator” Fathead Decal, the closet shrine to the Greatest of the Polish saints, St Casimir, and my laminated GED.

    Anyway, I checked back the next day and someone had posted under my original post that I was “a moron”. I found that to be totally uncalled for and it really upset me. I mean why me? I replied that if they were so tough they should meet me down at Clank’s Bar in Marcus Hook to settle this matter, and of course they never showed. My Union Shop Steward/Deacon said they were just jealous of my awesome love seat from RAC and it probably was a colored person or a gay. Maybe both.

    • SLUGG0

      Maybe they were busting on you for paying $3000 for a $850 chair?

  • Alvin Verum

    The Reprobate’s Motto – “Be Smug and Silence all” I could have been taking a “D***” but instead wasted my time reading this.